Terms of Use

1. Terms of use of the eSIM card

The Client may be offered to participate in a loyalty program that allows the access to digital and non-digital services available for consumption both within the Product and outside the Product, depending on the type of service. Unless otherwise stated, the services of Unisim LLC are provided under the terms of this Agreement.

Services may be removed or changed without prior notice to the Client.

In the event that any of the services of Unisim LLC is provided by a third party, the Company is not responsible for the quality of such service. Any informational or educational content available to members of Unisim LLC is provided without warranty of any results from the consumption of such content.

2. General conditions

The Services allow the Client to connect and use access to the Internet and other types of services provided by third parties ("Providers").

The Company is an independent contractor and not an employee, agent, joint venture, or partner of the Providers, and is not authorized to incur any obligations or make any representations on behalf of the Providers, except as set forth herein and on website https://unisim.net.
The Company acts as an intermediary between the Client and the Providers worldwide.

The Company does not initiate data transfer; does not select the recipient; does not select or modify information during transmission.

Depending on the type of Provider's services, the Company may not be entitled to terminate such services or accept claims in respect of such services.

The Company is constantly improving and changing its Product, and therefore its features can be added, removed, and changed at the discretion of the Company without notice to the Clients.

Clients are not entitled to claim any refunds as a result of changes in Product features or prices.

Each Provider complies with the registration obligations under its national law in the country in which the Providers offer Services to Clients, and the Providers have all licenses, certificates, permits, and authorities necessary to conduct their business and fulfill their obligations to Clients during the term of this Agreement.

The company makes no warranties in this regard.

Payment by the Client for the Services confirms the unconditional acceptance and consent of the Client with the conditions set forth in this Agreement. If the Client does not agree to be bound by this Agreement, such Client can not use the Services. The Company may change or supplement this Agreement from time to time without any additional notice, the new version of which shall take effect immediately after publication in the Product.

The Client's continued use of the services after any such changes or additions indicates the Client's acceptance of the modifications.

3. Activation

The user of the Services ("Client") can only order the provision and activation of an eSIM card virtually upon payment.

The Client acknowledges and agrees that the information provided to the Company and any subsequent changes thereof must be complete, correct and reliable, and the Client must notify the Company of any changes in such information.

eSIM can only be activated once. If eSIM has been deleted from the phone, re-activation is impossible.

If the Client wants to transfer the existing balance to another eSIM, they need to purchase a new eSIM and then email support@unisim.net so that Unisim LLC can transfer the balance to the new eSIM.

If the Client wants to transfer the phone number obtained in the Max package to another eSIM, they need to purchase a new eSIM and then email support@unisim.net so that Unisim LLC can transfer the balance and phone number to the new eSIM. To transfer the phone number, it is sufficient to purchase a new eSIM in the Lite package and then technical support will transfer the phone number to the new eSIM.

4. License

The company provides the Client with a personal, revocable, non-exclusive, non-sublicensable and non-transferable license to use the Product in accordance with the terms and conditions of this Agreement.

The Company is not responsible for obtaining all licenses, certificates, permits and approvals required for the provision of Services by Providers.

5. Return conditions

If there is no connection when the activation key of the eSIM card does not work, the client must report this to the technical support e-mail or contact the technical support in the telegram chat, the Key will be sent a second time.

If the re-sent Key does not work, then within 15 working days, at the request of the client, the Company returns to the Client the paid cost of the eSIM.

Refunds are made using the same requisites from which the payment was made. To change the details a Client must submit an application.

6. Using an eSIM card

If access to the eSIM card account or services is obtained without the Client's permission, the Client must immediately notify the Company.

The Client is responsible for all expenses on the Client Account until the Client notifies the Company of these circumstances.

The right to use Internet access is granted to the Client only with a positive balance.

Balance top up is carried out on the page https://unisim.net/en/balance/.

The Company is not responsible for fraudulent top ups resulting from the theft or fraudulent use of the Client's means of payment (credit/debit/payment card, etc.).

The Client agrees and acknowledges that he or she is solely responsible for the safety and security of the device through which the Client receives the Services, and the Client agrees that the Company shall not be liable for unauthorized use of the Services through the Client's device.

The Company is not liable for any damage caused to the Client or losses incurred by the Client in the event that a third-party gains access to the Client's Account information or other personal information.

The Company may block any transaction or the current balance of the Client in the Account if the Client's activity is suspected of fraud or unauthorized use.

In order to continue using the Max package with your phone number, you need to renew it once a year. The cost of renewal is $50 and will be charged from the card used for the initial payment. To cancel the update, you need to write an email to support@unisim.net and the support team will disable the update. After canceling the update, the phone number will be active for the paid period (365 days from the date of purchase), then the package will be reduced to the Lite package.

The eSIM will remain active, but the phone number will be inactive. If the Client does not renew the Max package within 3 months after the overdue date, the phone number will be put up for sale and may be transferred to another Client.

7. Technical support

Clients can send any questions, complaints or suggestions regarding the Services to the email address support@unisim.net or through any other contact specified in the Product.

Information about the incorrect operation of the Services or the Product may be reported to the Company, and the Company shall make reasonable efforts to correct such malfunction if a such malfunction is the result of errors contained in the Services or the Product.

Correction of the malfunction may be carried out in the form of a temporary fix, consisting of instructions for the Client to correct the malfunction.

Company's sole responsibility and Client's sole remedy for any failure by Company to provide technical support is to (a) use commercially reasonable efforts to repair or correct a material failure for Company or (b) terminate this Agreement for Client.

The company is not responsible and does not provide technical support for problems caused by third-party Providers.

The above terms of technical support are exclusive and supersede all other warranties, whether written, oral, implied, or statutory.

There is no implied warranty of merchantability or fitness for a particular purpose.

Under no circumstances shall the Company be liable for lost profits or revenues, loss of use of products or services, business interruption, cost of capital, or for any special, indirect, incidental, or exemplary damages.

8. Internet Usage Payment Procedure

Tariffs and cost of the Services are indicated on the website https://unisim.net/en#prices.

Fees may be increased by the amount of applicable value-added tax depending on the country of residence and/or billing address of the Client, including (but not limited to) the situation in which the Client will use the Services in a territory where the provision of the Services is subject to value added tax in accordance with applicable law.

The Client is responsible for checking the current rate before using the Services.

The client can learn the tariffs that depend on Providers located in a particular country and the necessary details on a special website https://unisim.net/en#prices. The list of countries where eSIM is valid is also indicated on the website https://unisim.net/en#prices.

Tariff changes will also be reflected on the website.

The Client may deposit funds into their Account using the payment methods and currencies available in the Product.

Payment service providers may apply their own terms and conditions and fees for processing deposits.

Clients gets charged for each KB of used data from the Account balance according to the prices on the website https://unisim.net/en#prices.

In the event that such charge results in a zero balance on the Account, the eSIM card will remain active, but the Internet will not work. After the Balance is replenished, the Internet will immediately start working.

The cost of the Services may change from time to time without prior notice and may differ depending on the availability of the Service for different categories of Clients. Any changes in pricing policy and special promotions will be indicated in the Product.

The Client is responsible for verifying the Client’s payment information. Failure to notify the Company of the dispute of any charges within thirty (30) days of the payment reflected in the Client Account will be deemed full and unconditional acceptance of such payments.

The Client shall reimburse the Company for all amounts paid by the Company in the form of fines and commissions to Payment Service Providers arising from payment disputes initiated after 30 days.

If the Client disputes a billing amount, the Client must provide substantial evidence of incorrect billing or fraudulent transactions.

If the Client disputes the amounts stated in the invoices provided in the Account, the payment details available to the Company are binding and final for billing purposes.

The Client must provide the Company with the correct email address information. Delivery is considered completed on the day the virtual eSIM card is transferred to the Client's email address.

The Company will not be held liable for the Client's errors in the indication of the e-mail address.

9. Termination

The Client may terminate the use of the Services at any time by notifying the Company by email.

In such a case, the Company will deactivate the Client's Account while maintaining the possibility of recovery.

In all cases, the Client will be responsible for paying for Services rendered prior to the date of termination.
The Company may terminate the provision of Services to the Client at any time in its sole discretion and terminate this Agreement.

10. Illegal use

The Client will not use the Services for any illegal, abusive, or fraudulent purpose, including (but not limited to) using the Services in a manner that (a) interferes with the provision of the Services to the Client or other Clients; (b) misuse any premium or promotional program, or (c) violate applicable law.

The Client shall in no way transmit any materials to the Company or otherwise take any action that, in the sole discretion of the Company, may interfere with the Services or other Clients, violate the rights of any third party, or otherwise constitute undesirable conduct.

If the Company reasonably believes that the Client or any third party is using the Client's Account in such a way as to abuse the Services or any of the Company's bonus or promotional programs or otherwise violate this Agreement or applicable law, the Company may immediately suspend, restrict or cancel the Account the Client and the Client's ability to use the Services or Product without notice and without refund.

Except to the contrary under applicable law, Client may not reverse engineer, disassemble, or decompile the eSIM card, Services, and/or Product.

The Client is not permitted to use the ESIM Card or the Services, or transfer all or any part of the eSIM Card or the Services to any person other than the Client.

11. Disclaimer and Limitation of Liability

The Client agrees, at its own expense, to fully defend, indemnify and indemnify the Company, its parent company, its subsidiaries, shareholders, directors, officers, employees, agents, and Providers for any and all claims (including, without limitation, reasonable attorneys' fees), arising from (i) Client's use of the Services, (ii) Client's Account (including use of a Client's Account by a third party), and (iii) this Agreement.

Except for damages caused by the company's intentional wrong action and/or the existence of statutory prohibition, the company shall not be liable for damages that exceed the number of Client billings for service use in the prior month. Under any circumstances, the company is not responsible for any direct, special, indirect, random, subsequent, or penalty losses, including, but not limited to, loss of profit or income or increased expenses, even if such losses were known to companies specially reported of the possibility of such damages. in addition, in no event shall the company be liable for damages arising out of or in any way related to a Client's inability to access or access to the services.

Services are provided “as is” and the company does not make any guarantees of any kind, obvious or implied, including, but not limiting any guarantees of affiliation, non-response of intellectual property rights, commercial value, technical compatibility, or suitability for a certain purpose in relation to any services, products or products or suitability materials provided under this agreement.
The company further makes no warranty that the services will be uninterrupted, error-free, or meet to Client requirements. the company does not authorize anyone, including its employees, agents, providers, or representatives, to give a warranty of any kind on behalf of the company, and the Client should not rely on any such warranty. the Client expressly acknowledges and agrees that because the services are provided on mobile and internet networks outside the company's control, the company shall not be liable for any related violations. the company is not responsible for the content of messages transmitted through the services.

Except for the Client's obligation to pay for the Services, neither the Company nor the Client shall be liable to each other for any delay, failure to deliver results, loss, or damage due to causes beyond reasonable control, including but not limited to force majeure, fire, strikes, explosions, power failures, earthquakes, floods, floods, labor disputes, terrorism, acts or omissions of carriers or Providers, system failures, and acts of regulatory or governmental agencies.

Neither the Company nor the Provider guarantees any level of performance of the Services in any particular coverage area.

12. Messages

Any information, including any materials, messages, ideas, suggestions, or other communications (collectively, "Information") that the Client transmits to the Company in any form, remains the exclusive property of the Company.

The transfer by the Client of the Information means the alienation of the Company of all rights, titles, and interests throughout the world to all copyright and other intellectual property rights in relation to the Information.

The Company will have the right to use, reproduce, disclose, publish and distribute any Information that the Client submits for any purpose without any restrictions and without any compensation.

In this regard, the Company prohibits Clients from sending to the Company any information that the Client does not wish to alienate to the Company, including any confidential information or any information related to the rights of third parties.

13. Concession

The Company may assign its rights and obligations under this Agreement in whole or in part to any person at any time without notice to the Client.

In the event of such an assignment, the Company will not have any additional obligations to the Client in connection with such transferred obligations.